Scotland

Game is a well known high street store selling computer and console games but for those people who live any distance from one of their stores making a purchase from them could spell disaster! Seriously, in this present economic climate is it any wonder that high street stores are failing at an alarming rate when they continually fail to satisfy the very customers that keep their companies alive? Well, Game has a serious problem that is incredibly short sighted of them, they simply refuse to behave as a company and, in practice, behave more like a franchise (and a very cold one at that – worse than the dreaded burger franchise).

Simply put, Game, will not refund faulty goods! Yes it is true, if you buy an item and it is not fit for purpose they simply refuse to replace the said item. How can this be you ask? Well, imagine that you live on a remote Scottish island, let’s say the Isle of Harris in the Outer Hebrides,  and you happen to be in the fine city of Edinburgh attending a hospital appointment. Furthermore, while killing time, you happen to call into Game and purchase an expensive item such as Guitar Hero World Tour. Imagine the horror of finding that the damn thing doesn’t work and then being in the terrible predicament of not being able to have it replaced. Money down the drain I would say! Well this is exactly what happened to a Harris person just before Christmas last year.

When this person contacted the shop they said that they would have to deliver it in person to the store and they would replace it. When this person explained where they lived they were given the customer support number. After many days trying and failing to get through the person sent an email. After many emails to and fro the answer eventually came – return it to the store.

How is a person supposed to buy goods these days? Buying from a store just lands you in serious trouble if things go wrong. It would appear that the only way to buy goods is online and in which case we strongly suggest that people buy from Amazon.co.uk as they are the cheapest and they charge no postage – even to the islands. If there is a problem the item is immediately replaced at no cost to the consumer!

If you live in a remote area of Scotland do NOT, under any circumstances, buy goods from a Game store or their online store – that is unless you are a keen gambler!

Update:

I have just heard that the person mentioned is disabled and housebound so how is he to return the faulty goods?